Help center
Setup guides and answers for every part of DMzio.
Getting started
- Connect your Instagram account
Connect an Instagram professional account to DMzio, and reconnect it when its health asks you to.
- Create your first automation
Pick the posts, the keywords and the DM, set a delay and publish your first comment to DM automation.
- How keyword modes work
Contains, Exact and Any comment: what each match mode does and how to test it.
Automations and delivery
- Safe testing and delivery reasons
How DMzio keeps sending inside Instagram rules, and what every skip reason in Activity means.
- Story and Live eligibility
Story reply and Live comment triggers are coming soon. Comment triggers on posts work today.
Conversations and leads
- Contact capture and consent
Ask for an email or phone number in the DM, record consent, and honor STOP opt-outs.
- Inbox and handoff
Conversation modes, taking over from automation, assigning teammates and handoff words.
Integrations
- Shopify sync and attribution
Install the Shopify app, connect the store, sync products, add product buttons and see attributed orders.
- Slack notifications
Connect a Slack channel, choose events, send a test, mute and receive a daily summary.
AI agent
- AI agent: from draft to live
Add knowledge sources, start in draft mode, review drafts and go live when you are ready.
Account and billing
- Branding and the DMzio line
Set your workspace branding for reports and remove the DMzio line from automated DMs on paid plans.
- Billing and plans
Upgrade through Stripe Checkout, manage billing in the portal, cancel at period end and request a refund.
- Delete data, your workspace and your account
Delete leads, export workspace data, delete a workspace or your user account, and what we keep.