Safe testing and delivery reasons

DMzio follows the rules of Instagram private replies, so some comments are deliberately not answered.

1. One private reply per comment

Instagram allows one private reply to a comment, and only within 7 days of the comment. After that the window is closed and the send is skipped.

2. Hourly caps

Each automation has an hourly sending cap. Messages over the cap wait instead of being dropped, and Instagram rate limits can hold sends back too.

3. Test without sending

Use Try it in the builder to test keywords. It records a test and sends no message.

4. Read the reason in Activity

Every comment and send shows up in Activity. When a message was not sent, the row says why. These are all the reasons you can see:

• The comment did not match a keyword
• Already sent to this person for this automation
• Another automation handled this comment
• Outside the automation schedule
• Instagram messaging permission is missing
• Instagram account is disconnected
• Could not check whether they follow you
• They do not follow you
• Monthly DM limit reached
• Held back by Instagram rate limits
• The 7-day private reply window closed
• The person opted out
• Handed over to a person
• The product is not available
• The message could not be built
• The message was too long after personalization
• Instagram rejected the message
• Delivery could not be confirmed
• This feature is not available yet
• Replaced by a newer flow
• Replaced by a newer message
• Expired before it could be sent
• The automation was paused
• The workspace is suspended
• Your email address is not verified
• The follow-up condition was not met
• The follow-up sequence stopped
• The conversation is closed
• The lead was deleted
• Your plan does not include this feature
• The Shopify store is disconnected
• AI replies are turned off
• The AI reply failed a safety check
• The AI reply limit was reached
• A person replied first
• A product price changed

Still stuck? Contact us.