Full timeline
Each thread shows automated messages, replies, notes and activity in order.
Inbox
One inbox for automated and human conversations
See every thread with its automation history. Take over when a person is needed, assign conversations to teammates and reply from one place.
What you get
Take over
Taking over stops automated work in that thread. Sends already in flight still finish once.
Assignment
Assign a conversation to a teammate and filter the inbox by owner or mode.
Handoff keywords
Hand a conversation to a person when the customer asks for one.
Notes and tags
Keep internal notes and tags on a conversation or lead.
Drafts
Keep a reply draft per conversation until you send it.
Set up in minutes
- 01
Connect your Instagram professional account
- 02
Publish an automation with a capture or handoff step
- 03
Open the Inbox when a conversation needs a person
Limits
Facts that apply to every plan.
- Manual replies follow the same 24-hour messaging window as automated ones.
- A person who writes STOP is suppressed and cannot be messaged.
Related guides
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